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Job Opportunities

Courts is owned by the Unicomer Group, a company with an exceptional record of success, expanding rapidly to new geographies with hundreds of stores and thousands of employees across the Americas.

This success is a direct reflection of our people, culture, and values. Our core values revolve around: Integrity, Teamwork, Loyalty, Leadership, Responsibility, and Customer Service. We welcome those who share similar values to join our trailblazing team.

Current Openings

 

UNICOMER (JAMAICA) LIMITED 

JOB SPECIFICATION & DESCRIPTION

POSITION:  Assistant Branch Manager

REPORTS TO: Branch Manager

SUPERVISION GIVEN TO:  Optical Advisor

PURPOSE:          

The purpose of this position is to assist with the co-ordination of the day to day operational issues surrounding the running of the branch.  The Assistant Branch Manager will ensure that sales targets are exceeded, while consistently improving customer service towards surpassing their expectations.  This will be achieved through creating and maintaining a motivated and customer orientated work force.

REQUIRED EDUCATION:

  • Tertiary level education – Minimum of an Associates degree, preferably in Business, Management Studies or a related discipline

REQUIRED SKILLS / EXPERIENCE:

  • Minimum of three (3) years’ experience in the field of optical dispensing.

  • Competent in optical adjustments, repairs, prescription interpretation and quality assurance

  • Experience in Retail Sales Management.

  • Strong customer service focus.

  • Excellent interpersonal skills.

  • Excellent written and oral communication skills.

  • Entrepreneurial and leadership skills.

  • Analytical and problem solving skills.

  • Strong customer-base building skills

  • Proven record of attaining and surpassing sales targets

·        Inventory management skills.

REQUIRED PERSONAL CHARACTERISTICS:

  • Highly motivated by targets.

  • Tactful and discreet.

  • Ability to manage and prioritise a heavy workload.

  • Positive attitude towards work.

  • Ability to use own initiative

  • Team player and team builder.

  • Ability to motivate others.

  • Customer friendly personality.

DUTIES AND RESPONSIBILITIES:

  • Achieve daily, weekly and monthly sales targets.

  • Ensure that customers receive service that exceeds their expectations.

  • Assist in the conducting of weekly sales meetings and ensure full attendance.

  • Ensure that the sales floor is clean, tidy and correctly tagged.

  • Maintain a branch that is compliant with all health, risk and safety standards purported by COURTS.

  • Conduct daily inventory counts and provide weekly stock level reports as requested

  • Employ and display good merchandising techniques.

  • Have complete knowledge of optical products sold by COURTS.

  • Ensure branch compliance of COURTS’ systems, policies and procedures.

  • Analyse systems, policies and procedures – recommend and implement changes where necessary.

  • Ensure that stocks are maintained at optimum levels, in peak condition and with adequate security.

  • Build and maintain a team approach to achieving branch sales targets and continuously strive for improved customer service.

  • Assist in the monitoring of local competition, keep abreast of promotions and products offered.  

  • Disseminate information to the team and provide innovative marketing strategies.

  • Continuously improve the team’s selling techniques and strategies.

  • Identify opportunities to increase business and service levels for the Store.

  • Recommend the promotion, transfer and termination of employees as necessary.

  • Sell COURTS vision and philosophy to staff.

 THIS REPRESENTS A BROAD OUTLINE OF DUTIES AND RESPONSIBILITIES AND CANNOT LIST IN DETAIL ALL OF THE TASKS THE JOBHOLDER WILL BE EXPECTED TO UNDERTAKE.

 

UNICOMER (JAMAICA) LIMITED 

JOB SPECIFICATION & DESCRIPTION

POSITION: Assistant Branch Manager

REPORTS TO: Branch Manager / Relief Branch Manager

SUPERVISION GIVEN TO:  All staff within Branch

PURPOSE:          

The purpose of this position is to assist and support the Branch/Relief Branch Manager with the co-ordination of the day to day operational issues surrounding the running of a branch.  The Assistant Branch Manager will help to ensure that sales targets are exceeded, while consistently overseeing that customers receive a service beyond their expectations.  This will be achieved through creating and maintaining a motivated and customer orientated work force.

Main Duties & Responsibilities:   

Sales and Marketing

  • Maximise Sales opportunity to achieve targets
  • To ensure that branch achieves targets relevant to Company/ Operations Key Performance Indicators (KPI)
  • Ensure that regular  branch marketing activities are implemented
  • Manage Classic Club Accounts to maximize sales
  • Submit weekly head counts for major competitors along with  price comparison to Regional Marketing

 

 Stock Management

  • Ensure preparation of store for  stock take and investigation
  • Ensure  adequate stock of items being promoted
  • Ensure that all stock related documents are processed daily
  • Ensure timely reconciliation and printing of Abbreviated Stock
  • Monitor Goods on Loan to ensure compliance with Company policy
  • Ensure timely preparation and submission of variance reports, perpetuals etc. to Audit Department.

Customer Care

 

  • Ensure that all external customers receive the standard of service outlined in the Company’s Consumer Charter
  • Foster team spirit among staff to ensure that the goals of the Internal Charter are achieved
  • Ensure that all communications between the branch and the Fair Trading Commission and Consumer Affairs Commission are reported to the Charter Manager.
  • Sanction all refunds


 

      Merchandising of Store

 

  • Ensure compliance to stock allocation – this should be checked on a weekly basis
  • Ensure that the guidelines relating to tagging are adhered to e.g. Managers special, spiffs, regular price tags, bureau of standard tags, POS stickers etc.
  • Maintain showroom displays
  • Ensure conformance with established housekeeping standards
  • Ensure that product alarms are in place and are functional
  • Monitor individual staff to ensure achievement of KPIs and targets
  • Coach and monitor staff to ensure continuous improvement
  • Conduct formal performance reviews
  • Ensure that staff members are properly attired in correct uniform, name badges and promotional buttons.
  • Ensure proper scheduling of  staff to man store e.g. days off, vacation leave,

       Responsibility


  Security of Store  

  • Ensure that only authorized persons have access to keys and alarm panels.
  • Ensure timely preparation and submission of Incident Reports

 

Management of Warehouse

 

  • Ensure that all stock ( regular and  RP items) are labeled in conformance with Company Guidelines

 

  • Ensure that Branch Stock-holding does not exceed the minimum level

 


Management of controllable expenses

        Responsibility

  • Ensure that controllable expenses are within budget

 

  • Risk Management
  • Ensure correct legal and corporate policies are posted on site.
  • Ensure the branch is always operating within stipulated risk management guidelines.
  • Management of Reports/Screen/files

      Responsibilities:

    

  • Action the Delivery Differs from Agreement Report 
  • Action outstanding bookings report on a weekly basis
  • Review outstanding deliveries report on a weekly basis – ensure appropriate action
  • Review cash account in code five print  to ensure that all accounts are being actioned
  • Screens to be actioned on a daily basis: incomplete details, Sanction, unpaid,
  • Assist with the accounts in the referral screen.
  • Complete the following reports weekly:

 Options Gold, Sunday Bookings, Cash & Go and Attendance

  • Oversee the updating of  DA screen daily to ensure all accounts are actioned within company guidelines


Other Duties

Any other duties assigned

 

 MINIMUM EDUCATION:

 Tertiary level education, preferably a diploma/degree in Business Administration or related discipline

 REQUIRED SKILLS / EXPERIENCE:

  • Minimum 2 years in a supervisory or management position
  • Strong interpersonal and communication skills
  • Problem-solving skills
  • Experience in Sales

 REQUIRED PERSONAL CHARACTERISTICS:

  • Customer service –oriented
  • Team player
  • Entrepreneurial
  • Results-oriented
  • Strong leadership skills
  • Determined and energetic
  • Strong sense of integrity

I have seen and discussed the above Job description, which highlights most of the main job functions.